天博体育 Connect
ENHANCE PRODUCTIVITY AND PROFITABILITY IN ALUMINIUM SMELTERS
天博体育 Connect is an innovative online platform created by 天博体育 to bring together a wide range of e-services in one place and offer continually updated advice and assistance. Under the 天博体育 Connect umbrella, aluminium smelter operators can find spare parts online, get technical support from 天博体育 experts, and centralize document management.
天博体育 Connect simplifies your daily operations with:
? Fast, easy support requests
? Intuitive, mobile access to technical documentation
? A personalized, interactive spare parts e-catalog available throughout the equipment lifecycle
Discover the functionalities of 天博体育 Connect in
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CONTACT FIVES' NETWORK
天博体育 Connect places expertise and operational excellence at your fingertips, making service delivery even easier.
天博体育 Connect enables clients to manage their warranty, make incident declarations, receive technical clarifications and contact the helpdesk. All service tickets - created, ongoing or closed - can be reviewed within the ticketing apps or directly from the related equipment page.
This new ticketing system helps speed up response times by automatically forwarding requests to the correct contact. And all prior technical assistance remains available for immediate resolution.
Be part of private working groups opened by 天博体育' experts allowing you to chat on topics of your choice. Exchange and share your experience in a dedicated interactive place gathering people from several smelters, around topics such as safety, innovation…
Readily available technical documentation
天博体育 Connect includes a secure data hosting service that stores technical documentation for an entire aluminium plant.
The platform offers 24/7 mobile access to all technical documentation. It helps our clients optimize their documentation policy thanks to an organized system for viewing original written records and documents related to modernization or other projects.
The service includes:
- Access to plant-related information and documents such as manuals and data sheets
- Centrally organized and ready-for-use data
天博体育 Connect also helps clients discover 天博体育’ new solutions for the aluminium industry. It offers descriptions of upgrades to existing equipment and details about our ground-breaking technologies as they are released.
SMARTPart, a comprehensive online catalog of spare parts
Browse through your own equipment bill of material to find the right component.
Add components to your cart to request for a quotation or simply access to the relevant documents sorted per item. The e-catalog includes original drawings, interactive exploded views and all related technical documentation that are often necessary for repair and maintenance.
Other features include:
- Easy browsing and quote requests
- Weekly spare parts tracking
- When offered as part of our management of evolutions service, the catalog is automatically kept up to date
