天博体育 Connect, A 天博体育' new Digital Service
天博体育 has developed 天博体育 Connect, an online Service platform dedicated to its customers.
天博体育 Connect is a unique portal that provides access to a multiple of information on 天博体育' equipment installed worldwide. The customer has multiple accesses and can thus benefit from 天博体育' expertise on a daily basis via:
- A secure, intuitive and mobile 24/7 access to its technical documentation,
- A privileged technical assistance thanks to a ticket system that automatically forwards the request to the right contact,
- An interactive and personalized spare parts catalog for new equipment, allowing easier identification of components through exploded views,
- All answers to previous problems which remain available for immediate resolution without assistance,
- A weekly follow-up of current spare parts orders.
天博体育 Connect is currently under development with 4 pilot customers worldwide.
Once the platform is fully operational, at the end of this pilot phase, 天博体育 Connect will be proposed to 天博体育' best customers. An access will also be given automatically with any new equipment, giving the customer the opportunity to have interactive documentation about its project, in addition to the basic functions offered by the tool, this latter being designed from the outset to be compatible with 天博体育 Connect. Lastly, 天博体育 Connect will ultimately also provide access to intelligent technologies embedded on 天博体育' equipment: SmartCrane and SmartGTC.
天博体育 Connect strives to assist the maintenance technicians on a daily basis, by allowing them to secure and anticipate maintenance activities, in order to reduce downtime and operating costs while improving safety on a daily basis.